Thank you for shopping with Autoencuesta. We are committed to delivering your orders promptly and securely. This Shipping Policy outlines how we handle order processing, delivery, and shipping-related issues.
If you have any questions, please contact us at [email protected]
1. Order Processing Time
Orders are typically processed within 1 to 3 business days (excluding weekends and holidays) after payment confirmation. You will receive a notification once your order has been shipped.
Please note that during high-demand periods, processing times may be extended slightly.
2. Shipping Methods and Delivery Times
We offer the following shipping options at checkout (depending on your location):
● Standard Shipping: 5–10 business days
● Express Shipping: 2–5 business days
Delivery times are estimates and may vary due to factors such as location, carrier delays, customs procedures (for international orders), or unforeseen circumstances.
3. Shipping Costs
Shipping fees are calculated at checkout based on destination, package weight, and selected shipping method. You will see the exact cost before confirming your order.
4. Shipping Locations
We currently ship to select countries and regions. If your country is not listed at checkout, please contact us at [email protected] to inquire about special arrangements.
5. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. Tracking updates may take up to 48 hours to appear after shipment.
6. Delays and Delivery Issues
Autoencuesta is not liable for shipping delays caused by:
● Courier service disruptions
● Incorrect or incomplete shipping addresses
● Customs clearance for international orders
● Natural disasters or other force majeure events
If you encounter a delay, please contact the shipping carrier with your tracking number, or reach out to us if further assistance is needed.
7. Incorrect Address Responsibility
Please double-check your shipping details at checkout. If a package is returned due to an incorrect or incomplete address, you may be responsible for reshipping fees. We are not liable for lost orders due to incorrect shipping information provided by the customer.
8. Lost or Damaged Packages
If your order arrives damaged or appears to be lost, contact us within 5 business days of the delivery date (or expected delivery). Please include:
● Your order number
● A clear description of the issue
● Photos if applicable
We will work with you and the shipping provider to resolve the issue.
9. International Shipping & Customs
For international orders, customers are responsible for any customs duties, taxes, or import fees charged by their country. Autoencuesta is not responsible for delays due to customs processing.
For any shipping-related inquiries, please contact: [email protected]
We’re here to help and ensure your order arrives as expected.